Avens One Support

For AVENS staff only. Avens One is the employee companion to AVENS Workplace. A pre-registered employee account is required for real workplace data. It is separate from the customer Rewards app.

Get help

For sign-in, attendance, request or record issues, contact your AVENS HR team. For app support or privacy requests, email hello@avens.com.sa and include “Avens One” in the subject.

Describe the issue and the app version. Never send your password, verification code, passport or medical documents by ordinary support email.

Attendance

Location Services and precise location are required. When you check in or out, the app checks a fresh location against the worksite configured by AVENS administrators. Ask HR to correct your assignment or a worksite map pin. The app does not continuously track you in the background.

Notifications

The app requests notification permission during setup. You can change it in iPhone Settings. Declining notifications does not prevent sign-in.

Account and records

Employee access is administered by AVENS. Contact HR to correct your registered email, request access or correction of your records, or request removal of app access and account data. Employment and payroll records may need to be retained separately.